Refund Policy

1. Overview

ChargeGuard is committed to customer satisfaction. This Refund Policy explains when refunds are available and how to request them. By using our Service, you agree to this policy.

2. Subscription Fee Refunds

2.1 Initial Purchase (First-Time Subscribers)

Conditions:

• Must be requested within 7 calendar days of initial purchase
• Refund is prorated based on actual usage
• If you've recovered funds via the Service, those amounts may be deducted
• Limited to one refund per customer
• Does not apply to renewal subscriptions

2.2 Renewal Subscriptions

Subscription renewals are non-refundable. You are responsible for canceling before the renewal date if you do not wish to continue.

We send renewal reminders 7 days before charging your payment method.

2.3 Mid-Cycle Cancellation

If you cancel mid-cycle, you retain access until the end of your current billing period. No refunds are provided for partial months.

3. Success Fee Refunds

Exceptions:

• If we charge a success fee in error, we will refund it in full
• If a payment processor reverses a "won" dispute, the success fee will be refunded
• Technical errors resulting in incorrect charges will be corrected

4. Service Outages and Technical Issues

4.1 Extended Outages

If our Service experiences an outage lasting more than 24 consecutive hours due to our fault, you may be eligible for a prorated refund or service credit for the affected period.

4.2 Technical Errors

If a technical error on our part results in a failed dispute submission or missed chargeback, we will investigate and may issue a credit or partial refund at our discretion.

5. Non-Refundable Items

The following are NOT eligible for refunds:

• Free plan usage (no fees charged)
• Success fees on recovered disputes
• Partial months after cancellation
• Subscription renewals (unless within 7-day initial period)
• Service already rendered or chargebacks already processed
• Account terminations due to Terms violations
• Third-party fees (payment processor fees, taxes)
• Charges older than 60 days

6. How to Request a Refund

Response Time: We aim to respond to all refund requests within 3 business days.

7. Refund Processing

• Refunds are issued to the original payment method
• Processing time: 7-10 business days
• Credit card refunds may take 1-2 billing cycles to appear
• Bank transfer refunds may take longer depending on your bank
• We do not issue cash refunds
• Currency conversion fees are not refundable

8. Service Credits

In some cases, we may offer service credits instead of refunds:

• Credits apply to future subscription fees
• Credits expire 12 months from issuance
• Credits are non-transferable
• Credits have no cash value
• Credits are forfeited upon account closure

9. Cancellation Policy

9.1 How to Cancel

• Cancel anytime from your account settings
• Or email support@automate247.space
• Cancellation takes effect at the end of current billing period
• You retain access until the period ends

9.2 What Happens After Cancellation

• No future charges will be made
• Access continues until period end
• Data is retained for 90 days, then deleted
• You can export your data before deletion
• You can reactivate within 90 days without data loss

10. Chargebacks and Disputes

If You File a Chargeback:

• Your account will be suspended pending investigation
• We will provide evidence to your bank per their request
• If the chargeback is found invalid, you may be billed for chargeback fees
• Repeat invalid chargebacks may result in permanent ban

11. Exceptions and Special Circumstances

We may make exceptions to this policy on a case-by-case basis for:

• Medical emergencies
• Natural disasters
• Business closures or bankruptcies
• Documented technical failures on our end

Contact us to explain your situation. While we cannot guarantee an exception, we will review each request fairly.

12. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or notice in the Service. The "Last Updated" date at the top reflects the most recent version.

13. Contact Information